Terms of Service
Effective date: 17 October 2026
1. About the store
AESOS ART STUDIO operates aesosartstudio.com. These terms explain the store's purchase and website-use arrangements. Read them with the product information and policies linked below.
Seller: Lin Hongxiang (林宏翔), operating as an individual under the AESOS ART STUDIO brand.
Business contact address: Fuwei Second Industrial Zone, Fuyong, Bao'an District, Shenzhen, Guangdong, China, 518103.
中国广东省深圳市宝安区福永福围第二工业区，518103
Questions and after-sales requests can be sent to linhx7086@gmail.com.
2. Artwork, sizes and frames
Please review the individual product's description, available dimensions and frame options before ordering. Hand-painted work may have variations in brushwork, texture and colour. Screen settings and photography can also affect how colours appear. These explanations do not excuse a material mismatch with the description, defective work or an incorrect item.
The selected size and finish are those shown for your order. Rolled Canvas, Gallery Wrap and decorative-frame options have different preparation and hanging requirements; check the product information for your chosen option. Room photographs are presentation examples, not a substitute for checking the listed measurements.
A standard catalogue size or frame, or production after ordering, is not automatically treated as a specially personalised commission for consumer cancellation rights.
3. Enquiries, offers, orders and payment
Custom-art enquiries and proposed prices are reviewed manually. Submitting an enquiry or offer is not an order, automatic acceptance or a change to a listed price. Any individually agreed artwork requirements and quoted price should be confirmed in writing before payment. Check the final specifications, quantity, currency and total on the order or payment page.
Provide accurate contact and delivery details. Payment methods and charges payable through the store are shown at checkout. Separate import charges may be payable under the Shipping Policy and applicable destination rules.
After your online payment is successfully completed, we accept your order and arrange production.
If you notice an error or wish to request a change or cancellation, contact us promptly with your order details. We will explain the options in light of the order's status and applicable rights. These terms do not introduce a cancellation fee or remove a cancellation right provided by law.
If an order cannot be fulfilled as agreed, we will contact you about the issue and available resolution. We will not use these terms to impose an unagreed price increase on an accepted order.
4. Delivery
Delivery coverage, shipping charges, production and transit estimates, and import-tax information are set out in our Shipping Policy and applicable checkout information. Production time is separate from transit time.
Estimates are not a guarantee of a particular arrival date. If delivery is delayed or a shipment is lost or damaged, contact us for assistance. Nothing here removes a remedy available under applicable consumer law.
5. Returns, refunds and problems with an order
Our Returns & Refunds Policy explains how to request a return within 30 days after delivery for eligible standard catalogue artwork under the commercial change-of-mind policy, return-shipping responsibilities and the arrangements for damage, defects or an incorrect item.
The special-personalisation exception described there does not apply simply because a standard catalogue work is hand-painted to order. Statutory cancellation, fault-remedy and refund rights continue to apply where required. The commercial 30-day window does not shorten those rights.
Contact linhx7086@gmail.com before sending a return so we can give the appropriate instructions. Do not use a logistics address as a return destination unless we have confirmed it for your request.
6. Website use and information
Use the website lawfully. Do not interfere with its security, submit fraudulent orders or misuse another person's information. Access does not grant permission to use artwork, images or other content beyond rights that the relevant owner or applicable law allows. No claim is made here that the store owns every third-party work displayed.
Product and policy information should be clear and accurate. If information appears inconsistent or an important detail is missing, contact us before ordering. Third-party links provide relevant service information; those services have their own terms and privacy notices.
7. Privacy and communications
Our Privacy Policy explains information handling and how to contact us about privacy. Order and service messages are separate from promotional subscriptions. Browsing or accepting purchase terms is not, by itself, consent to optional advertising, marketing email or non-essential tracking.
8. Consumer rights and complaints
Nothing in these terms excludes or limits rights or responsibilities that cannot lawfully be excluded or limited. Applicable mandatory consumer protections are not overridden by these terms or a policy update.
Send a complaint or concern to linhx7086@gmail.com with the information needed to understand the issue. We will review it and explain the next steps. This does not prevent you from using remedies or complaint channels available under applicable law.
9. Changes to these terms
The effective date identifies the current version. Changes will not reduce rights on an existing order retroactively, except where a lawful change is required or an appropriate change is expressly agreed to the extent permitted by law and without limiting mandatory rights. Material changes will be communicated where required.