Privacy Policy

Effective date: 17 October 2026

This policy explains how information is handled when you visit aesosartstudio.com, request a quotation or custom artwork, place an order, or contact AESOS ART STUDIO.

1. Who is responsible for your information

Operator: Lin Hongxiang (林宏翔), operating as an individual under the AESOS ART STUDIO brand.

Business contact address: Fuwei Second Industrial Zone, Fuyong, Bao'an District, Shenzhen, Guangdong, China, 518103.
中国广东省深圳市宝安区福永福围第二工业区，518103

For privacy enquiries or requests, email linhx7086@gmail.com.

2. Information we handle

• Orders and delivery: name, email, shipping telephone number, delivery and billing addresses, artwork, dimensions, frame, quantity, amounts and order status.
• Enquiries and custom briefs: contact details, proposed price and currency, preferences, destination country or postal code, messages and reference images you choose to send. A room photograph or portrait can include personal information, so send only material you are entitled to share.
• Payments and after-sales: payment references and status, return or refund details, and messages or photographs supplied to resolve an issue. Payment providers handle the payment information required by their own services.
• Accounts and choices: information supplied if you choose to create an account, and communication or privacy preferences you select.
• Website use: technical information such as IP address, device and browser information, page activity, session information and identifiers used by cookies or similar technologies. Platform statistics and performance measurement can also involve page location and load or rendering timings.

We receive information directly from you and through the store platform, payment-status updates and delivery services connected with your transaction. The current guest checkout uses email for contact and requires a shipping telephone number. Necessary order details are identified at checkout; without them we may be unable to fulfil your order. Creating an account and subscribing to promotional email are optional.

Please do not send passwords, verification codes, full card numbers or unnecessary sensitive information. An initial custom-art enquiry needs only a destination country and postal code, not a full delivery address. If ordering for another person, provide only information you are entitled to use for that delivery.

3. Purposes and applicable bases

We use information to answer enquiries, review quotations, agree artwork specifications, process and fulfil orders, arrange delivery, provide order updates, handle returns and support, maintain an account you request, prevent fraud or misuse, and meet applicable legal and accounting obligations.

Where UK or EEA data-protection rules apply, enquiries, requested quotations and purchases involve taking steps at your request or performing our contract with you. Required transaction and accounting records involve legal obligations. Proportionate support, fraud prevention and store security involve our legitimate interests in assisting customers and protecting the store, subject to your interests and rights. Activities requiring consent, including relevant optional marketing or tracking, require a separate choice; this notice is not that consent. Order updates and help with a purchase do not depend on promotional consent.

Customer offers and custom-art enquiries are reviewed manually. Submitting an enquiry does not automatically accept an offer, lower a listed price, place an order or start production.

4. Order information and recipients

The individual operator manages orders through SHOPLINE and customer enquiries through the support Gmail address above. Artists receive a focused production brief: the order reference, artwork or permitted reference image, dimensions, frame and production requirements. We do not include contact details unrelated to making the artwork. A personal reference image relevant to a commission may need to be provided to its artist.

The carrier and any required customs-clearance service receive the recipient and order information needed to complete delivery and clearance. Production and delivery are separate roles; assisting with an order is not a reason to receive the complete customer record.

SHOPLINE provides hosting, checkout, order management and related platform functions. Payment services such as PayPal process information needed for the payment method selected. Providers may also process information for their own responsibilities under their privacy notices. Information may be disclosed to professional advisers or authorities when necessary for legal obligations or a dispute.

Provider information: SHOPLINE Privacy Policy, Google Privacy Policy, PayPal Privacy Practices and Cloudflare Web Analytics information. These notices explain the relevant providers' practices; they do not replace this policy or mean every service offered by those providers is enabled on this store.

5. Cookies, statistics and privacy choices

The store uses platform functions for shopping sessions, the cart, checkout and security. Website statistics and performance measurement can also process page activity and technical information. A limited store inspection observed SHOPLINE-related page-view statistics and Cloudflare performance measurement; this is not a claim that the store uses no other cookies or technologies.

Current collection behaviour: the store's platform privacy setting allows collection by default rather than delaying collection until a separate permission prompt. This includes the current setting for European visitors. Statistics may therefore be collected when a page loads. This policy does not state that optional tracking is blocked before consent, and reading it is not consent to optional processing.

You can restrict cookies and similar storage through your browser settings, although this may affect shopping functions. Browser controls do not necessarily stop every form of technical processing or delete information already held. Contact us about the information or choices relevant to your visit, to object to processing, or to withdraw a consent you previously gave. We will review the request and the applicable requirements.

6. Marketing choices

Promotional messages are separate from order and service messages. The promotional-email option at new guest checkout is not selected by default. Where consent is required, promotional messaging requires a separate opt-in; browsing or buying is not itself that opt-in.

You can ask us to stop direct marketing by emailing linhx7086@gmail.com, or use an unsubscribe option provided in a promotional message. We will record and act on the request. This does not cancel your purchase or stop messages needed to manage your order. Withdrawing consent does not affect the lawfulness of earlier processing based on it.

7. International handling

The public business contact address listed above is in China. Using SHOPLINE, Gmail, payment and delivery services can involve handling information outside your country. SHOPLINE's privacy notice describes processing in Singapore, the United States and other locations where its affiliates or providers operate. This describes the platform's arrangements, not a claim that every record is stored in a particular country.

SHOPLINE's notice also describes transfer mechanisms it uses where required, which can include adequacy arrangements, standard contractual clauses or other recognised safeguards. Those statements concern SHOPLINE's processing; this store does not claim that the operator has separately signed every such mechanism. For information about the recipient, destination and safeguards applicable to a particular handling of your information, or how to request relevant safeguard information, contact linhx7086@gmail.com.

8. Retention

Retention is determined by the reason the information is needed, rather than one fixed period for every record. For order and payment records, relevant criteria include completing production and delivery, administering returns and support, resolving disputes and meeting applicable legal or accounting obligations. For custom briefs, enquiries and support photographs, we consider whether the request and any related order or issue have been resolved and whether continued retention is necessary. Marketing preferences and objection records may need to be kept to respect your choices. Platform statistics and technical records also follow the relevant service's purposes and retention arrangements.

Our procedure is to avoid unnecessary complete customer-list exports and review copies, including support correspondence and any necessary exports, so information no longer needed can be removed. We do not promise automatic deletion on a fixed schedule or immediate removal of every backup. A deletion request is considered alongside any lawful need to retain particular records; we will explain relevant limits.

9. Your rights and how to contact us

Depending on the rules that apply to you, you may have rights to access, correct, delete, restrict or receive a portable copy of your information, object to processing, or withdraw consent. These rights are subject to applicable conditions and do not require deletion of records that must lawfully be retained.

Right to object: you can object to direct marketing and, where applicable, processing based on legitimate interests. Send your request to linhx7086@gmail.com. We may request proportionate information to verify identity and protect the information concerned. We will review and respond within the applicable legal period.

You may complain to the data-protection authority where you live or work, or where you believe an infringement occurred, as applicable. UK visitors can contact the Information Commissioner's Office. You do not need to give up this right to ask us for help.

10. Security, children and updates

No method of online transmission or storage can be guaranteed completely secure. Contact us if you suspect a problem involving your information. If you believe a child has provided information inappropriately, contact us so the matter can be reviewed.

The current version and effective date will be shown here. Where required, significant changes will be communicated and new consent requested. Publishing or updating a policy does not itself give consent to a new optional use of information.